We really hope you love your new Jasmine purchase. Items that do not meet your expectations for whatever reason can be returned unworn in a saleable condition with the original packaging and paperwork and with tags attached within 14 days for a refund or exchange. In the unlikely event of receiving a faulty item, please contact us to arrange a repair or exchange.
Earrings and hair accessories however, are not refundable for hygiene reasons. Personalised items or items that are sized for you also cannot be returned.
Before returning an item, please contact us within 5 days of receipt by email on firstname.lastname@example.org or call us on 044 9347828 so we can give you a specific code and other details and a return address.
IMPORTANT We recommend for your own sake to send your goods back by recorded delivery. Please use the original packaging provided and carefully pack items to prevent any damage on return. We must also advise that the goods remain your responsibility until we have signed for them at the return address provided. As such Jasmine cannot accept responsiblity for returns which are lost or damaged in the post.
In the unlikely event that the goods are faulty, postage and packaging will be refundable. We do take photos of all our products before dispatch and check quality to ensure we give the best possible service.
Once your items is received and checked a refund will be issued to you within two weeks to the same form of payment as it was received.
Note - Refunds vary
OUT OF STOCK ITEMS
If an items is out of stock please contact us by email to find out if it will be available in the future.
JEWELLERY AND HAIR ACCESSORY CARE
Please avoid contact with hairspray, make-up and avoid getting your beautiful items wet as this can cause dullness or the chemical reaction can discolour items. Colour and tones of each items are slightly different as we use a lot of real pearls and other natural stone/elements. Jewellery and Headpieces should be stored carefully to protect from chemicals and sunlight. Clean items with a very soft cloth to remove any residue that might appear from skin oil or makeup and help avoid tarnishing.
Where advised, our sterling silver pieces are 925 Sterling Silver i.e earring hook/stud and clasps. Our bridal items are usually plated with Rhodium (a platinum group metal) or silver plated. The gold plated items are generally plated over sterling silver.