We really hope you love your new Jasmine purchase. Items that do not meet your expectations for whatever reason can be returned unused in a saleable condition with the original packaging and paperwork and with tags attached within 14 days for a refund or exchange.
Earrings, however, for hygiene reasons are not refundable.
Please contact us by email or call 044 9347828 if you are returning your order and we will give you detail and return address.
Jasmine recommends for your own sake to send your goods back by recorded delivery. Please use the original packaging provided and carefully pack items to prevent any damage on return. We must also advise that the goods remain your responsibility until we have signed for them at the return address provided. As such Jasmine cannot accept resonsiblity for returns which are lost or damaged in the post.
Postage and packaging will be refundable if the goods are deemed to be faulty. We do take photos of all our products before dispatch as a record.
OUT OF STOCK ITEMS
If an items is out of stock please contact us by email to find out if it will be available in the future.
JEWELLERY AND HAIR ACCESSSORY CARE
Please avoid contact with hairspray, make-up and avoid getting your beautiful items wet as this can cause dullness or the chemical reaction can discolour items. Colour and tones of each items are slightly different as we use a lot of real pearls and other natural stone/elements. Jewellery and Headpieces should be stored carefully to protect from chemicals and sunlight. Clean items with a very soft cloth to remove any residue that might appear from skin oil or makeup and help avoid tarnishing.
Where advised, our sterling silver pieces are 925 Sterling Silver i.e earring hook/stud and clasps. Other items are ususally plated with Rhodium (a platinum group metal) or silver plated.